Thank you for purchasing course from Netmock. We aim to provide you with high-quality educational courses and a satisfying experience. However, we understand that circumstances may arise that require a refund. Please read our refund policy to understand the terms and conditions for refund eligibility.
1. Eligibility for Refunds
1.1. You may request a refund within 3 days of your purchase. After this period, refunds will not be issued. and,
1.2. The course must not have been fully completed or accessed extensively. Refunds will not be issued if more than 10% of the course content has been accessed. and,
1.3. Refunds are applicable only to the original purchaser of the course. They cannot be transferred to another person or account.
2. How to Request a Refund
2.1. To request a refund, email us at Netmockprep@gmail.com with your order number and reason for the refund request.
2.2. Once we receive your refund request, we will review it and notify you of our decision within 7 business days.
3. Processing Refunds
3.1. If approved, refunds will be processed to the original payment method used for the purchase. It may take additional time for the funds to reflect in your account depending on your bank or payment provider.
3.2. Refunds may be subject to processing fees, depending on the payment provider’s terms. Any fees deducted by the payment provider will not be refunded.
4. Non-Refundable Cases
4.1. Refunds are not applicable for the following:
- Courses purchased through third-party platforms or partners. Contact them for their refund policy.
- Discounted or promotional courses, unless specified otherwise in the offer terms.
- Courses containing downloadable resources that have been downloaded or copied.
- Courses purchased with gift cards or vouchers.
4.2. Refunds may not be issued if you fail to meet the conditions outlined in Section 1.
5. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective upon posting to our website. Please review this policy periodically for any updates.
If you have any questions about our refund policy or need further assistance, please contact us at 8800021111.
Thank you for choosing Netmock for your online education.
